• Managed IT Services refers to the management, typically by an outside third party, of an organization’s services and equipment related to computers, networks, or software.
• True MSPs are 100% responsible for the safety, security, and reliability of your IT infrastructure and work on a fixed-fee basis. This changes the incentive from “finding problems” to “preventing problems.”
• This business model also alleviates the IT budget for the client resulting in no ugly surprises from a billing standpoint.
• Trust increases substantially since the MSP now has assumed shared risk with the client, enabling what can truly be called a partnership. You can rest assured that any decision we make or advice we give is in both of our best interests because if something goes wrong, it is at our expense.

There is no catch. Over the years we have determined what level of network health is achievable on any given network and we know how many hours of support are needed by a network of that complexity, when it’s properly managed. We can use those ratios to predict how much support you’re likely to need once we onboard and stabilize the network. In the beginning, we will lose money because we are taking care of neglected items and pent-up IT demand. Eventually, we will get all of the gremlins out of the network and move into the next phase which is maintaining and planning for the future.

There are a few things that we do not include:

• Adding new project, new technology, buildouts or relocations
•  Personal (non-company) systems and home site visits
•  Support for servers out of warranty
•  Support for PCs more than 6 years old
•  Support for PCs more than 4 years old only includes one hour of support per PC

Service Desk is provided to answer your team’s questions from 8:30 am to 5:30 pm Monday through Friday via phone, email, or customer portal. Our dispatch team verifies the requests and assigns your tickets to our awesome team of service desk engineers. This includes everything from password resets to server outages. We support you using remote connect tools and as needed will send an engineer on-site to handle the request.

We also provide afterhours support for other service requests either for an additional monthly fee or on an hourly basis.

They should reach out the same way that you would during normal business hours. We have a primary and backup support engineer on call every single night, including holidays, weekends, etc.

We won’t nickel and dime you for service requests that are on the fringes of business hours. However, if a ticket should require immediate assistance and is clearly after hours, we will confirm with your authorized contacts before proceeding. This is to avoid an unexpected bill at our after hour’s rate.

If you can relate to 3 or more of these statements, your company will benefit from a Managed IT Services approach:

• You realize that IT is an integral part of your business that can no longer be handled by the boss’s kid, one of your staff members, or the guy next door.
• You understand that IT is no longer an optional expense, but an operational expense similar to electricity.
• You want an IT firm that thinks like a business advisor before thinking like IT technicians.
• You just want it all to work!
• You did not choose your career to mess around with IT issues.
• You understand what it costs your company when you’re not able to focus on your top priorities.
• You do not want to be in the IT business.
• You do not want to deal with IT.
• You are done trying to get techies to understand what you really need.
• You realize the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
• You are finished with trying to manage your network’s assets.
• You are done with finding, hiring, and managing IT staff.
• You never want to deal with technology vendors blaming each other.

• You are a do-it-yourself type and only want help when you cannot figure it out yourself.
• Why pay someone else if you can figure it out yourself?
• Your IT plan is to keep the network running until the wheels fall off. Then we will deal with it.
• You do not measure the performance of your business and employees.
• You are content creating “work-arounds” or applying “Band-Aids” to fix problems.
• You do not care how your employees use business resources during business hours.
• You think “those IT problems” are not too bad, we can just work harder.
• You believe a PC should last more than 6+ years.
• You enjoy spending free time learning how to fix computers.
• You really do not care if employee efficiency or morale can be improved.
• You depend on “non-professionals” to help you out with IT.
• You maintain that business productivity and performance are secondary to IT costs.

For managed IT services to be of value to your company, you should have at least 10 workstations/end users and at least 1 server.

The maximum size depends on your company’s business model, number of locations, strategic initiatives, growth plans, etc.

For companies under 100 end users, an MSP can be the total IT department (CIO, service desk, network administration and centralized service) or just act as a supplement to in-house IT staff with ala carte services and projects.

For companies with more than 100 end users, we usually see businesses hire an in-house technology engineer, but still keep certain parts of IT strategy, Business Continuity, Cybersecurity and Network Patching and Monitoring outsourced depending on your needs.

The “Break-Fix” (pay-as-you-go) model is when an organization calls an IT service provider to fix a single problem. The provider usually goes onsite, and repairs the issue, then sends a bill for their time. This model rewards IT companies when things break.

One of the issues with this type of arrangement is that there is no incentive to fix any problem but the one the technician has been called in to fix.

Today’s computer networks need regular “care and feeding” to catch and correct problems when they are small and easy to handle.

Managed Services reward both the client and the IT service provider for UPTIME! It is in the best interest of both companies to maintain a strong and healthy network.

We do not offer “Break-Fix” repairs and only offer monthly maintenance plans.

Pricing is generally based on the number of devices (Servers, PCs, laptops, and other peripheral equipment) or the number of users on the network. You can use our handy quoting tool to get a range on the cost of Managed IT Services.

We carry Business Liability, Workman’s Compensation, Errors and Omissions, Cyberliability and any other state or federally required insurance that will protect you and your business.

There are many reasons to migrate your organization to the cloud, including better security, flexibility, and collaboration. But first, you must gauge if the cloud is right for your organization’s technology environment.

And we are here to help. We can evaluate your current technology environment and assess the best options for you, whether that be the cloud, on-premise, or both.

Most networks that we encounter are actually far from healthy, although the client often doesn’t realize it.

There is a lot that can be done, from installing patches to verifying and improving security to replacing outdated hardware that will improve the average network.

Check out our blog article about how poorly managed technology is costing you money.

We’re confident that you’ll not just like it, you’ll love it. That’s why we offer month-to-month contracts. Once you’re with us, you’ll never want to leave.

Interested in finding out more? Set up an initial strategy meeting with our team to find out how we can partner with your team for awesome IT support.

If we’re a good fit, we’ll schedule a Technology Audit to assess your environment and then present our findings and proposal to you in a Solutions Presentation. Once you’ve had time to digest and evaluate the proposal, we’ll finalize the contract in a Q&A call and schedule your kick-off meeting.

Didn’t answer your question? Reach out today and we’ll answer any other questions you might have.